Time and Attendance for Small Business

TotalPass Biometric Platinum Child Clock Support


Annual Platinum Support Agreement — Subscription Based Service Agreement

For customers supporting multi-clocks. Price is the same for both renewal and new child clock subscriptions. 

Platinum Support Includes:

  • Annual Hardware Maintenance (Time Clock Insurance)
  • Annual Upgrade to the Latest Software Version
  • Annual Software Maintenance
  • Unlimited Telephone and Email Support
  • Remote Login Assistance and Troubleshooting

Annual Hardware Maintenance

Icon Time Systems' Annual Hardware Maintenance goes beyond the standard warranty, protecting your investment by providing repair or replacement for accidental damage.

 Annual Software Maintenance

Icon Time System’s Annual Software Maintenance offers assistance with software maintenance releases from our Website. Maintenance releases provide patches and enhancements within the software version purchased. This program does not include upgrades to new versions, or software training. 

Annual Telephone and Email Support

Annual telephone and e-mail support offers toll free assistance with the operations of your system Monday – Friday 7:30a – 4:30p PST (national holidays excluded).

Toll Free Support Services are only available within North America.

Annual Remote Login and Troubleshooting Assistance Subscription

Offers toll free remote PC login assistance, Monday - Friday, 7:30a - 4:30p PST, (national holidays excluded). 

Service and Support Address

Icon Time Systems

9650 SW Nimbus Avenue

Beaverton, OR 97008

Toll Free: 800-847–2232 option 1