Annual Platinum Support Agreement — Subscription Based Service Agreement
Platinum Support Includes:
Annual Hardware Maintenance
- Annual Hardware Maintenance (Time Clock Insurance)
- Annual Upgrade to the Latest Software Version
- Annual Software Maintenance
- Unlimited Telephone and Email Support
- Remote Login Assistance and Troubleshooting
Icon Time Systems' Annual Hardware Maintenance goes beyond the standard warranty, protecting your investment by providing repair or replacement for accidental damage. Annual Software Maintenance
Icon Time System’s Annual Software Maintenance offers assistance with software maintenance releases from our Website. Maintenance releases provide patches and enhancements within the software version purchased. This program does not include upgrades to new versions, or software training.
Annual Telephone and Email Support
Annual telephone and e-mail support offers toll free assistance with the operations of your system Monday – Friday 7:30a – 4:30p PST (national holidays excluded).
Toll Free Support Services are only available within North America.
Annual Remote Login and Troubleshooting Assistance Subscription
Offers toll free remote PC login assistance, Monday - Friday, 7:30a - 4:30p PST, (national holidays excluded).
Service and Support Address
Icon Time Systems
9650 SW Nimbus Avenue
Beaverton, OR 97008
Toll Free: 800-847–2232 option 1